Monitor your website visitors in real time
Big Brother for your website!
Have you ever wanted to spy on your website visitors, or see what your past visitors were doing? I've been testing a neat webapp that does just that. It's called LuckyOrange and after a few days I'm already a huge fan. It's like having a camcorder over your visitor's shoulder while they browse your site.
How does it work?
Once installed, you browse to your site and press CTRL-SHIFT-1 to fire it up. Log in, and you're ready to start spying!It stores recordings automatically of visitors who come by while you're away - a bit like a security camera.
Other features include a geographical map of current visitors like Google Analytics. There's a satisfying "ding" when someone enters your website, like the chime on the door of a brick and mortar business.
There's also a live chat feature. Visitors see a well-designed popover in the bottom right hand corner indicating that an agent is available. You can hold multiple conversations at once, and even delegate the task to your staff.
All of this is provided for $7 per month and stores up to 100 recordings - delete them to make room for more. HaveAByte is not a reseller or otherwise affiliated with them - we just think it's cool.
It's easy to use, but you might need help installing it on your site. Get in touch to get a quote; for most websites, the work to install it takes but a few minutes.
Summary
Lucky Orange is the perfect way to really understand what your users are doing without having to run a focus group. It really makes you feel like your website is a brick and mortar, with people walking in and out whom you can observe. Seeing where they linger and what they ignore can be very insightful - the first day I used it, I spent 2 hours refining one of my pages that seemed to preoccupy one of my visitors, especially since they left the site after reading that particular section.Thanks for reading!
